FAQ guests

What makes firebnb worth trying?

Our purpose is to negotiate the best deals for Airbnb users. But they’re not just any deals; each listing is hand-selected. We go out of our way to ensure the quality of every option we offer. With us, it’s personal. That way you can enjoy your stay, knowing that you found the greatest value and quality possible, exclusively on Firebnb.

 How much does it cost to use our service?

firebnb is free! All you have to do is sign up to gain access to all of our exclusive offers.

When is the best time to use firebnb?

Let’s put it this way: if you know you can find the best deals on our site, why wouldn’t you visit our site first before searching on Airbnb? We offer accommodation for as early as tonight to the next 30 days.

 Is there a min or max amount of nights required to be eligible for these discounts?

No. Simply select the desired dates and enjoy.

How far in advance do I need to make a reservation?

Similar to Airbnb, this is completely up to the host. And while you can find greater discounts by waiting until the last minute, you are also risking the possibility that someone else will book the listing before you do. We highly recommend you to make your reservation as soon as you decide where you want to stay so that you can relax and look forward to your trip.

 If I don’t find any offer that suits me, is there anything I can do?

Just tell us what you need in terms of price, dates and number of guests. We’ll surprise you. You can also find new offers by regularly visiting our website.

 When do new offers appear?

We are consistently negotiating new deals with hosts. Check back on our website everyday for new listings and updates on prices.

 Do I benefit from a technical support team or from insurance ?

As reservation and payment are made on Airbnb’s website, you benefit from their customer support service and their insurance policy. We are also at your service 24/7 if you have any additional questions.

 How do you select the listings that are on your website?

The way we assess apartments is by analyzing a variety of the most essential criteria including location, verified photos and comments that we find on Airbnb. We only select the best. In many cases we go so far as visiting the apartments just to ensure they meet our standards.

 How do I book an apartment?

Using Firebnb is simple.

  1. Use our website to choose one of our exclusive listings that you see yourself enjoying your stay.
  2. You will be redirected to the listing on Airbnb.
  3. Make the reservation on Airbnb at their displayed price. It will be higher than the one found on Firebnb.
  4. Forward us the booking confirmation email and we will refund you the difference.
  5. Celebrate! You just found an amazing deal.

 Why is the payment through Airbnb?

This is the only way you can benefit from Airbnb’s insurance policy and their customer support service.

 How do you calculate the price that you display as "Airbnb price"?

As the price may vary for different nights during your stay. We’ve displayed Airbnb’s average price per night.

This price does not include:

  1. Cleaning fees
  2. Additional Airbnb fees (including exchange fees)
  3. Possible tourist taxes

 Why should I pay the price displayed on Airbnb rather than the price after discount?

Airbnb does not offer a last-minute discount system, so this is the only way for you to benefit from Firebnb’s exclusive offers while enjoying all of Airbnb’s services, including their insurance policy and customer support service.

 Do I need an Airbnb account to make a reservation through firebnb?

Yes, you need an account to make reservations on their website.

 Can I make a booking without contacting the host?

Yes if the host has implemented the "instant book" feature on Airbnb and if you have good reviews. A small lightning bolt next to the price per night indicates the possibility to book instantly. In other cases you will need to contact the host and wait for a reply on Airbnb, as usual.

 Is there a reason why you only offer housing found on Airbnb?

We love Airbnb. In the future we may expand our deals to other providers. For now, we have our hands full helping you discover our carefully selected accommodations that may otherwise have been lost in a sea of options on Airbnb.

Which cities can I find lodging on Firebnb?

We cater exclusively to France right now. Gradually, we plan to gradually extend to all cities proposed by Airbnb, throughout the world.

 What discounts can I expect to find on Firebnb?

Our hosts offer exclusive discounts ranging from 10% to 50% of their Airbnb prices. As we offer last minute deals, the closer your trip date is, the lower prices become. But do not wait too long, you are probably not alone seeking a deal. There is a good chance that someone else will chose it before you.

How are you able to offer such large discounts?

Hosts know they can earn more in the long run by lowering their prices. Afterall, it is more cost effective to discount their listing than not to have anyone rent it at all. And in turn, guests are able enjoy the best listings at a cheaper price. That’s one of the many reasons that makes Firebnb so appealing for both hosts and guests.

 On each listing, I see a discounted price. What are these discounts?

We display the total discount for your whole stay. This is the amount you will receive on the first day of your reservation, if you choose to get cash back. We also offer coupons from our partners as an additional option.

 How do I get my discount?

It's very simple: you only need to transfer us the booking confirmation email sent by Airbnb at contact@firebnb.com and then tell us in what form you want to get it, in currency or in coupons to live amazing local experiences (dinner at local home, local guide etc.). For the moment we offer either a PayPal payment or a payment in the form of coupons to spend through our partners services. In the near future, we plan to offer more options.

 How quickly should I request my discount?

Please request it within a week after booking in order to get your discount.

 When will I receive my discount?

If you wish to use our partner services, you’ll receive your coupons shortly after sending us your Airbnb booking confirmation e-mail. (If you cancel your trip, the coupon will be canceled too). If you chose to receive a PayPal transfer, the payment will be made on the day of your arrival in the accommodation.

 If I want to receive the coupons as payment, how can I do that?

Send us an email to tell us which coupon you want: include the partner’s name and the desired amount. In turn, we’ll get back to you within a day with the voucher and instructions on how to use it. If you are not sure what our partners offer and what you would have access to, we can help you out.

 How to get my Paypal transfer?

This can work one of two ways, depending on whether or not you have a paypal account yet.

  1. If you already have a Paypal account, you’ll receive an email from them verifying the payment on your account has been made. You will receive it on the day of your arrival in the accommodation.
  2. If you don’t have a Paypal account, you’ll receive an email from them stating that there’s money waiting for you from Firebnb, giving you the option to click a button to receive it.You’ll have 30 days to click on this button and create your PayPal account-it’s free and only takes 3 minutes. All they ask for is your name, surname, address, and telephone.

 What can I do once the money is on my Paypal account?

Once credited to your Paypal account, you can freely:

  1. Leave it on your account
  2. Transfer it to the person of your choice
  3. Make payments to authorized partners
  4. Transfer it to your bank account
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