FAQ host

Why should I add my listing on Firebnb?

To increase the revenues of your listings.

By offering discounts to insure the rent of your last spare nights, you will increase the profitability of your listings.

Firebnb maximize your adverts in three ways:

More visibility:

A free additional presence on our platform allows you to increase your chances to book your listings.

More attractivity:

If you lower your prices on Airbnb from 100€ to 70€, no one will know that you have lowered your rates. Unlike other platforms, Firebnb highlights the discounts that you agree on and allows the guests to have an idea of your listing’s real value.

More opportunities:

If you offer your listing at 100€ on Airbnb, and decrease it to 70€, you annihilate your chances to rent it at 100€. With Firebnb, you can play all the cards by keeping the possibility to rent your listing at the highest rate on Airbnb.

How much does your service cost?

For you “host”, it is free; we apply a commission on the guests (6% to 12%).

Is there a client support service?

Our team stands by you 24/7 for any questions and help needed.

Does this service make me commit for the long term?

No. Our service is engagement free and cancellable whenever without cost.

Is my listing insured if rented on Firebnb?

Firebnb benefits from the insurance system ADAR, which is supported by the insurance company Tokyo Marine.

Who’s insured?

Every tenant, physical person, French or foreign, renting listing during a short period of time in the European Union.

Is insured, the buyer, his/her spouse/husband (including known partner…), also any other person (don’t have to being related) who is named on the inscription report of the present contract, their direct ancestor or descendant, their son-in-law or their direct sister or brother.

What does it cover?

  • Fire, water damage… within the limits of 1 500 000€

  • Submission from the neighbors and third party, within the limits of 450 000€

  • Damage of furniture and property, within the limits of 2 500€/ insurance excess of 75€

(Further detail: http://www.firebnb.com/garantie _hote)

How to include my listing on Firebnb?

There are two possibilities:

  1. A) Add the url of your Airbnb listing (ex: http://www.airbnb.fr/rooms/6xxxxx5) via the demo accessible on the site “for the hosts” page

    B) Log on to your firebnb account or create one, then click on your name at the right top corner (after connection) then click on “my listings”. Click on the button “import an listing” and enter the Airbnb listings URL (ex: http://www.airbnb.fr/rooms/6xxxxx5)

  2. Our system will automatically import all the listing’s public available information (photos, description, calendar, prices…)

  3. You will have to define your maximum rate, the amount of your discounts and when they should be activated.

  4. From then, you will be able to import more listings.

If you have concerns on why you listing is not directly visible on our site, it’s because we are making sure that it matches our quality standards. This could take a few hours.

My apartment is not on Airbnb, what should I do?

At this moment, we are focused on Airbnb listings. Nevertheless, we are working hard on extending our service towards other platforms.

When are my listings available on Firebnb?

For your listing to be available on Firebnb, the preconditions are the following:

  • Possess a listing on Airbnb

  • Import your listing on Firebnb

  • Have decided on a maximum rate, the amount of your discounts and when they shall be activated

  • A validation from our team (quality standard)

How to manage my discount policy on Firebnb?

  1. Decide on a minimum price: which is the lowest price under which Firebnb will never propose your listing, regardless of the discount. It’s also the price under which it is not interesting for you to rent your listing.

  2. Level of discounts: the higher the discount, the more chances you have to rent your listing. Therefore, it’s suggested to not be afraid to set high discounts. It’s more profitable to rent your apartment at half price then not to rent it at all.

Is there a minimum discount to propose?

Yes. We have observed that the guests do not start to get interested in discounts unless it is a minimum of 20% of Airbnb price. We have therefore set the minimum discount on Firebnb at 20%.

Example: Airbnb rate: 100€ → maximum price on Firebnb: 80€ (20% discount).

What happens if I change the price on Airbnb?

If you chose to increase the price on Airbnb, the price will also increase on Firebnb.

In contrary, if you chose to decrease the price on Airbnb, the price on Firebnb will also decrease without going under the minimum price that you have fixed beforehand.

If I made a mistake on my prices on Firebnb and a guest books, what happens?

We automatically send you an offer. You are then free to accept it or not.

Can I ask the guest for a security deposit ?

We take care of the security deposit; the amount asked is the same one as the one on Airbnb. If you change the amount of the security deposit on Airbnb, it will be transmitted on Firebnb. In case of damage, contact directly our customer service.

What’s the booking process on Firebnb?

  1. You receive a detailed prepaid booking request from the guest, including check-in and check-out dates, number of guests and the price of the booking. When you get the request we already have the bank authorization to collect the amount of the rent and the safety deposit.

  2. You have 24 hours to communicate with the guest and to accept or decline his offer. Past this delay the request is over.

  3. After you confirmed the booking, you receive a booking confirmation.

  4. You get your payment 24 hours after the guest has arrived in your listing.

Does double booking exist between Firebnb and Airbnb?

It is possible but very unlikely. You will always have the right to accept a booking or not (and therefore to verify the availability). Furthermore, before every booking our system verifies the listings availability on the reference website.

What happens if I have to cancel the booking?

To cancel a booking, you have to contact us. Depending on the dates and the situation we could apply a penalty.

What happens if a guest cancels a booking?

If the guest cancels a booking, the amount of the refund is determined according to the cancellation conditions that you have fixed on the referenced platform and on the dates in which he cancels the booking. The service costs are not refundable, there are separated from the cancellation conditions.

If he wishes to ask a further refund, he can send you an offer. Every further refund will be at your discretion.

In rare cases, if the cancellation comes from a force majeure, the guest will be able to have a full refund.

Firebnb allows the hosts to choose between three different standard cancellation conditions (flexible, moderate and strict) that we apply to protect both the hosts and the guests.

Every offer and every booking on our website clearly specifies the cancellation conditions. The guests can cancel and verify the penalties given by looking at their travel plan and by clicking on “Cancel” on the booking in question.

Flexible: Full refund until 1 day before the arrival, without fee.

The cleaning fees are always refunded if the tenant does not present himself.

The service fees are not refundable.

The listing fees (the total amount to pay) are refundable in certain cases like the one listed below.

If there is a complaint from one side or the other, Firebnb must be notified within 24 hours after the check-in.

Firebnb can act as a mediator if necessary and will decide in case of dispute.

A booking is officially cancelled when the guest clicks on the cancellation button.

The refund policy of the guests, in case of force majeure or cancellation by Firebnb for any other reason planed by the general conditions can supplant the cancellation conditions. Please verify the exceptions.

Applicable taxes will be deducted and given.

Moderate: Full refund until 5 days before arrival, without fee.

The cleaning fees are still refunded if the tenant does not present himself.

The service fees are not refundable.

The listing fees (total amount to pay) are refundable in some cases indicate below.

If there is a complaint from one side or the other, Firebnb must be notified within 24 hours after the check-in.

Firebnb can act as a mediator if necessary and will decide in case of dispute.

A booking is officially cancelled when the guest clicks on the cancellation button.

The refund policy of the guests, in case of force majeure or cancellation by Firebnb for any other reason planed by the general conditions can supplant the cancellation conditions. Please verify the exceptions.

Applicable taxes will be deducted and given.

Strict: Up to 50% refund until 1 week upon arrival, without fees

The cleaning fees are still refunded if the tenant does not present himself.

The service fees are not refundable.

The listing fees (total amount to pay) are refundable in some cases indicate below.

If there is a complaint from one side or the other, Firebnb must be notified within 24 hours after the check-in.

Firebnb can act as a mediator if necessary and will decide in case of dispute.

A booking is officially cancelled when the guest clicks on the cancellation button.

The refund policy of the guests, in case of force majeure or cancellation by Firebnb for any other reason planed by the general conditions can supplant the cancellation conditions. Please verify the exceptions.

Applicable taxes will be deducted and given.

Do you have a non-disclosure policy?

Yes! You can find it at the bottom of our homepage.

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